We guarantee your full satisfaction or your money back. However, Sidekick Sales Videos LLC retains the right to refuse a customer's refund request in any of the following events:
1. If the customer has given the final approval for the video.
2. If the party for whom the video is being created closes, changes its name, or changes its activity.
3. If the project was cancelled for reason(s) unrelated to the project undertaken with Sidekick Sales Videos LLC.
4. If the customer does not communicate with Sidekick Sales Videos LLC for more than 3 weeks during the video production process.
5. If the customer makes unreasonable demands that fall outside the services promised.
6. If the customer displays a severe lack of professionalism that hinders the successful production and completion of the customer's video(s).